We have compiled this list of questions we commonly receive from our new customers as well as general information that everyone should be aware of before selecting a shipping service.  We have provided all this information to our customers to help them understand how we move our freight and how we ship that freight most cost effective and efficiently than anyone else.

Best Rate Transportation is a combination of trucking companies, freight brokers, dispatchers and individual owner operators that have joined forces to bring customers an efficient, reliable and cost effective heavy haul shipping solution. Most importantly, Best Rate Transportation is a Canadian trucking company that makes customer satisfaction our number one priority.

BRT was formed on November 22, 2013.  Although it is a newer company, the management team has anywhere from 10 -25 years of experience in the trucking industry. Our truck dispatchers are also highly experienced and trained in dispatching trucks. The Truck Drivers themselves also must meet our high standards in equipment operation, clean driving record, log book records, pre-trip & post trip inspections as well as having excellent customer service skills.

We truck all kinds of large item freight throughout North America. Every week we handle heavy equipment shipping, farm equipment shipping, oversize freight, car shipping, tractor shipping, ATV and snowmobile shipping, large parts and accessories and much more. Have a question about shipping an item? Contact us and we’ll get back to you right away!

All of the equipment we use and contract meets current transportation regulations and is in full working order.  Our most commonly used trailers include flatbeds (flat decks), step decks, double drops, dry vans & RGN’s (removable goose necks).

9 times out of 10 we provide our customers with lower rates than anywhere else on the market. Though a lowest price is not guaranteed, we can price match most rates within reason. Click here to get a fast, free quote.

We have access to hundreds of units across North America at any given time. When you request a quote, we source a number of available contractors near your shipment and effectively use the free market to get you the lowest rate available.

After booking a shipment we will require that we have accurate pick and drop off locations for your freight as well as a way of loading an unloading.  If the item is cross border we will need the appropriate paper work to have your shipment cleared through customers (if we are hired to do that for you).  Other than that, you can follow up with us during our journey to you or sit back and wait for your item to arrive.

We are currently in the process of designing a freight tracking system that will allow customers to track their freight via our website.  Until that time you will have to call our dispatch team or we can send you up to date freight information via email if you prefer.

Although, we would love to meet all of our customers every time they have a delivery,  it is just not possible for us to be everywhere at the same time.  In order for us to provide you with the best possible shipping rate and timely delivery, we do pass on our shipments to our contracted carriers & owner operators.  In the event that the carriers are also too busy to handle your freight we will then turn to our brokerage network to get your item shipped quickly.

Best Rate Transportation has been in the industry a long time and has compiled a very detailed list of heavy haul trucking companies that meet certain criteria including; affordability, reliability, locations, past experience’s, etc.

Reliable, affordable and experienced. This is the type of service that you will receive when booking a freight shipment with Best Rate Transportation.  On top of that we are able to generally save our customers hundreds or thousands of dollars on freight charges versus our competitors or doing it themselves. Get a quote from us today and we promise you will not be disappointed.

Our customer satisfaction rate is around 96% and is currently the main driver of our growth.  We are well aware that by providing excellent customer service, affordable rates and delivering on time are the best ways to keep our business growing.

We are also happy to provide a list of past customers that will tell you exactly how they felt about their experience with Best Rate Transportation.  These will not be filtered and will contain the odd customer who received a late delivery.  We strive to provide 100% on time delivery times but when your shipping an item across the country or to another country occasional delays and break downs do happen.

At this time we currently accept payment in the form of cheques, wire transfer, money orders, cash, and email money transfer.  We are currently unable to accept credit cards are form of payment.

Best Rate Transportation currently has 2 locations in Canada.  The first one is our dispatch office located in Edmonton, Alberta.  This office is primarily responsible for quoting customers, administrative tasks and advertising.  Our second location is located in Millbank, Ontario (about 20 minutes from Kitchener / Waterloo Area.  This location contains a Large 3 bay shop with a loading dock, Fuel station and plenty of open yard room.  Exact addresses can be found on the contact us section of this website.

We currently offer heavy haul trucking to and from all Canadian Provinces including;  British Columbia, Alberta, Saskatchewan, Manitoba, Ontario, Quebec, New Brunswick, Nova Scotia, Prince Edward Island, Newfoundland, Northwest Territories, Yukon Territories, Nunavut.

Our most common shipping lanes are from Toronto Ontario to Edmonton Alberta, Calgary to Edmonton Alberta, Hutchinson Kansas to Windsor Ontario, Ontario to various locations in Saskatchewan and Manitoba & Ontario to PEI. These are our most heavily run freight lanes but we have trucks scattered throughout North America every week to handle all the freight we can.

Yes! We currently ship to and from the United States and (occasionally) Mexico. We are able to offer freight shipping to all US continental states and Alaska.

Yes! All trucking companies are required by the ministry of transportation to carry a minimum of $250,000 of cargo insurance and most of our loads are moved with much more than this.

At this time we are only offering shipping to Canada, the USA and Mexico.  If your shipment is located out of that area we cannot directly help you,  although we do have a few contacts of companies that deal with those types of shipments.

Freight quotes are only guaranteed for 7 days before a new quote will have to be issued.  As long as the shipment is booked within 60 days it is rare that a quote price will change.

Depending on the size of the shipment and trailer selected, the load may require that a trucking company receive a permit for each state or province that it crosses through.  The easiest way to see see if you load will require permits or escorts is to send us a quick email or call us and we’ll be happy to help you.

We are currently offering experienced individuals careers in freight brokering. We also offer contracts to owner-operators and small to large trucking companies for freight handling. To learn more about working for Best Rate Transportation, visit our Careers page.